We’re saddened to listen to that you are feeling in this way, and assure you that your pleasure is vital to us. We’ll be following up with you before long to discuss your concerns.
Overall squander of time, as well as the tile seems terrible! The initial tile we had seemed better than this job!! Carpet installation went great and happy with it.
Make sure you electronic mail us at customersupport@ empire-today.com with each your considerations and account information and facts. You'll want to point out Headquarters in the topic line.
Your crew returned on July 5th, minus a person worker who apparently was as well unwell from partying around the 4th of July to attend work. This 2 gentleman crew arrived at somewhere around 8:30AM and worked until 11:00PM and also the function excellent exhibits it. I will not likely go into discussing yet again the shoddy do the job they preformed on creating a new subfloor due to the fact we have already been thru this discussion way as well repeatedly. The newest endeavor by them only resulted in them chopping strips of Wooden and stuffing People strips down in to the gaps amongst the hardwood floors and the subfloor that experienced previously installed. You assured me that when they arrived for this most recent work to repair their preceding do the job, that Mike (your set up inspector) could well be coming While using the set up workforce to make sure The task was accomplished correctly. Mike, seemingly, was despatched off to a different position and was not able to arrive at our house for even a quick peek.
Sigh. I chalk that as many as my fault, perhaps I must not have still left it on the ground, and I can shell out one hour or two prying it out, scraping it down, and replacing it with an additional. Installation begins and is particularly concluded quite rapidly. I'm questioned to perform a walk-by means of, and all seems very well enough, but I'm no carpet expert.
November ten, 2018 at 1:22 pm We've got employed Empire to carpet rooms in my residence in past decades; our learn bedroom currently being the most recent a single (six/seven/18). We acquired a quote for two other rooms At the moment with a intend to do them within a year from reported day. We even chosen the carpet we wanted to have mounted in the lounge. The consultant at some time explained to us our quotation was fantastic to get a yr. I a short while ago known as the phone number about the representative gross sales organization to mention we desire to maneuver ahead on one of several rooms. While I left three distinct messages, I didn't get a return phone. On my final phone I got “voice box full”. I'm able to only suppose which the representative no more functions for the corporation. I then called the primary number (selection 3) 2 times and was remaining on maintain by each customer representatives for 10 minutes ahead of I hung up.
I employ the service of this organization and so they certain me I will have carper mounted on that Tuesday . I had been internet hosting Thanksgiving for The very first time in my household. I never received a contact in the installers they wasn't coming.
This position was a very tiny position. How can it be that this kind of a small task has had lots of troubles And that i simply cannot get yourself a get in touch with again from ET? I suppose my selections might be to dispute the costs to my credit card corporation and hold out right up until ET decides They could like to complete The task.
Not only did we not have a time frame electronic mail. They never ever freakin showed up ! We referred to as over and over and by no means a time-frame or practically nothing. I had been livid.
Many thanks to your responses. We’re sorry to hear that your concerns haven't been tackled, and we apologize for the inconvenience. We’ll be in contact with all your shortly to even more go over your encounter.
We’ve go through your submit, and we’re let down to listen to that your expertise did not fulfill your expectations. This is not the level of service that we count on for our customers, and we’ll be in contact along with you shortly to even further empire today llc reviews talk about your concerns.
Thank you for creating us mindful of this make any difference. We’ll be additional reviewing your problems, and we’ll be in connection with you quickly.
We regret to hear that you just ended up inconvenienced by a hold off in your installation, and recognize that your get was cancelled, when you keep on to have issues and/or concerns please contact us at customersupport@ empire-today.com.
Oct 19, 2017 at nine:01 am I set up an appointment to possess a portion of ground reinstalled soon after we did some transforming. It had been set up via the website as well as gentlemen showed up the quite upcoming working day. He educated me that even though I'd put in this flooring only two several years in the past and it’s now not out there. He went the additional action to setup a warrenty/service demand me. Unfortunately that’s where the superb service ended. I have gotten seven phone calls with regards to my profits connect with but nothing of benefit with regards to my service get in touch with. I needed to call the office several instances and ask for being placed on hold when the call attendent tried to contact the nearby office. three-four Periods they had been unsuccessful. My response was “how do I hope them to get ahold of me when their very own firm can not?” Following way much too much hard work I eventually received someone and so they gave me on a daily basis for my service simply call but couldn't slim it down anymore than “someday in between 8am and 6pm.